return + exchange policy
thank you for shopping with modern+chic and support small business!
we rely on repeat customers to keep our business healthy, which means keeping you happy with your order is our top priority.
if you'd like to initiate a return, we've made the process super easy for you, but before you do, please read our refund + exchange policy below.
the modern+chic customer success team
for questions, email us at | email@example.com
for an item to be eligible for a full refund, you must:
+ initiate the return request within 5 calendar days of receiving your items (note: we typically count the first day as the date you received your delivery confirmation. if you received a delivery confirmation, but your package was delayed by the courier, we are a-ok to be flexible with the 5 day policy in that circumstance.)
+ the item must be unworn, un-washed and unused.
+ any item marked 'final sale' is not eligible for a refund, but may be exchanged for a different color or size.
once you request a return through our online portal, we have up to 30 days to process your return or exchange.
shipping charges are non-refundable, with the exception of a damaged item.
what qualifies as a damaged item?
+ rips, tears, stains or breaks within an item.
what doesn't qualify as damage?
+ wrinkles, tags, tangles, etc.
we strongly encourage you to include a tracking number when you return an item for a refund or exchange. this help us keep better track of the item, and protects you should the courier lose or misplace it for any reason.
once an item is refunded, you'll receive an email confirmation to the email we have on file.
funds will be deposited back in to your bank account within 10 business days (depending on the bank associated with the card / payment method you used at checkout).
we can only refund your payment to the original payment method used for your purchase. requests for refunds on a different payment method will be denied.
if you have any other questions about returns or exchanges, please email us at firstname.lastname@example.org