you'll receive an email when your items have been delivered. this is an automated message passed on to us and then to you from the courier.
if you received a delivery confirmation, but do not have your items, please don't panic! sometimes the couriers may mark your delivery as completed, while the item is still on the truck.
here's a list of common reasons you may have gotten a delivery confirmation without having your items in hand:
1) the courier may have tried to deliver your package(s), but was unable to leave them in a safe spot. in this case, they will either notify you with instructions on how to get your package, or will most likely to deliver it again the following day.
2) your package could have been delivered to a neighbor. please check with them to see if anyone has received your order by accident.
3) your package may have been stolen from your porch or mailbox. while we maintain that we aren't responsible for stolen packages, we want to help in any way we can! please reach out to us if this is the case.