return + exchange policy
thank you for shopping with modern+chic and supporting our small business! we rely on repeat customers to keep our business healthy, which means keeping you happy with your order is our top priority.
if you have any questions, please don't hesitate to reach out to us.
the modern+chic customer success team
for questions, email us at email@example.com.
for an item to be eligible for a refund or exchange:
- you must initiate the return/exchange request within 14 calendar days of the package's delivery, and the package must be postmarked within 14 days of the original delivery date. costs for shipping a package back to us are the customer's responsibility and are non-refundable.
- the item(s) must be unworn, unwashed, and unused.
your return/exchange will be approved or denied within 2-3 business days of making the request.
after your return request has been approved, please:
- pack your item(s) inside a box or mailer, and include your packing slip inside the package. we will need your order number, which is included on your packing slip, in order to process the return.
- send your item(s) to:
after your exchange request has been approved, please:
- pack your item(s) inside a box or mailer, and include your packing slip inside the package. we will need your order number, which is included on your packing slip, in order to process the exchange.
- include a note about the item you want to exchange for in the package. please note that exchanges can only be for the same product, just in a different color. otherwise, you will be issued store credit for the amount paid for the original product, which can be used toward the new item.
- send your item(s) to:
we strongly encourage you to keep a tracking number when you return an item for a refund or exchange. this helps us keep better track of the package, and protects you should the courier lose or misplace it for any reason.
we do our best to process returns and exchanges as quickly as possible, but please note that we have 30 business days to process your return or exchange after we receive the package back.
once we have received the package back and the item(s) is refunded, you'll receive a confirmation message to the email address we have on file.
funds will be deposited back into your bank account within 10 business days (depending on the bank associated with the card/payment method you used at checkout).
we can only refund your payment to the original payment method used for your purchase. requests for refunds on a different payment method will be denied.
initial shipping charges are non-refundable, with the exception of an item that arrived damaged. see our policy on damaged items below.
items in our last call collection are final sale and cannot be returned or exchanged.
please let us know immediately if you received a damaged item by emailing us at firstname.lastname@example.org. we want to make it right!
what qualifies as a damaged item?
- rips, tears, stains or breaks within an item.
what doesn't qualify as damage?
- wrinkles, tags, tangles, loose threads, etc.
if you have any other questions about returns or exchanges, please email us at email@example.com.