return + exchange policy
thank you for shopping with modern+chic and support small business! here is a detailed outline of our returns and exchanges policies.
we rely on repeat customers to keep our business healthy, which means keeping you happy with your order is our top priority.
if you have any questions, please don't hesitate to reach out to us.
the modern+chic customer success team
for questions, email us at | firstname.lastname@example.org
for an item to be eligible for a refund:
+ you must initiate the return request within five calendar days of receiving your items.
+ the item(s) must be unworn, unwashed and unused.
shipping labels are provided for returns, however, the amount of the label will be deducted from the refunded amount.
you will be refunded for the purchase price and tax, minus return shipping costs through the label we provided. initial shipping charges are non-refundable, with the exception of an item that arrived damaged. see our policy on damaged items below.
customers who request returns will be emailed a USPS shipping label in 2-3 business days following the request. customers who request exchanges will be sent exchange instructions in 2-3 business days following the request.
we strongly encourage you to keep a tracking number when you return an item for a refund or exchange. this helps us keep better track of the package, and protects you should the courier lose or misplace it for any reason.
please note that we have 30 days to process your return or exchange after we receive the package back.
once we have received the package back and the item(s) is refunded, you'll receive a confirmation message to the email address we have on file.
funds will be deposited back into your bank account within 10 business days (depending on the bank associated with the card/payment method you used at checkout).
we can only refund your payment to the original payment method used for your purchase. requests for refunds on a different payment method will be denied.
please let us know immediately if you received a damaged item by emailing us at email@example.com. we want to make it right!
what qualifies as a damaged item?
+ rips, tears, stains or breaks within an item.
what doesn't qualify as damage?
+ wrinkles, tags, tangles, etc.
+ items in our last call collection are final sale and cannot be returned or exchanged.
if you have any other questions about returns or exchanges, please email us at firstname.lastname@example.org