Thank you for shopping with modern+chic and supporting our small business! We rely on repeat customers to keep our business healthy, which means keeping you happy with your order is our top priority.
If you have any questions, please don't hesitate to reach out to us at firstname.lastname@example.org.
The modern+chic Customer Success Team
A note about the holiday season:
Because of the seasonal nature of some of our items, the return/exchange policy will NOT be adjusted during the holiday season. Please see below or reach out to us with any questions about our policies.
Was the item not what you were hoping for? We hate when that happens. Keep reading to find out if your item is eligible for a refund or exchange.
- For orders placed through our website, you must initiate the return/exchange request within 14 calendar days of the package's delivery, and the package must be postmarked within 14 days of the original delivery date. Costs for shipping a package back to us are the customer's responsibility and are non-refundable.
- For orders placed via Instagram and Facebook, orders are eligible for returns up to 30 days after being placed. All other return policies as seen below apply.
- Items must be unworn and unused with tags still attached to be eligible for a refund or exchange.
A few more notes about returns + exchanges:
- Your return/exchange will be approved or denied within 2-3 business days of making the request.
- We strongly encourage you to keep a tracking number when you return an item for a refund or exchange. This helps us keep better track of the package, and protects you should the courier lose or misplace it for any reason.
- We do our best to process returns and exchanges as quickly as possible, but please note that we have 14 business days to process your return or exchange after we receive the package back.
- Items in our sale collection are final sale and cannot be returned or exchanged.
- Please note that we cannot accept in-person returns, even if you are local.
Almost there! If your return or exchange request has been approved, here’s what to do next:
- Pack your item(s) inside a box or mailer, and include your packing slip inside the package. we will need your order number, which is included on your packing slip, in order to process the return or exchange.
- Send your item(s) to:
attn: returns + exchanges
9270 s 500 w
sandy, utah 84070
Wondering about your refund? We’re glad you asked.
- Once we have received the package back and the item(s) is refunded, you'll receive a confirmation message to the email address we have on file.
- We can only refund your payment to the original payment method used for your purchase. Requests for refunds on a different payment method will be denied.
- Initial shipping charges are non-refundable, with the exception of an item that arrived damaged. See our policy on damaged items below.
Did you choose an exchange instead?
- If you selected an exchange during the return process, your exchanged item will be sent to you shortly after we receive the return package.
Help! My product arrived damaged!
- We’re so sorry! Please let us know immediately if you received a damaged item by emailing us at email@example.com. We want to make it right!
- What qualifies as a damaged item?
- Rips, tears, stains, or a broken item.
- What doesn't qualify as damage?
- Wrinkles, tags, tangles, loose threads, etc.